Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at supportzorvi@gmail.com

Please note that returns sent without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

For low-value items, we may offer a replacement or refund without requiring the item to be returned.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We will evaluate the issue and provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods
  • Custom or personalized products
  • Personal care products
  • Gift cards
  • Sale items
  • Hazardous materials, flammable liquids, or gases

If you have questions regarding your specific item, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is to return the original item (if eligible) and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧supportzorvi@gmail.com

International Orders

We proudly ship worldwide.

Please note that international shipping times may vary depending on customs processing, local postal services, and destination country.

Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

BunniCalm 30-Day Happiness Guarantee 🐰✨

Your comfort matters to us.

If you're not completely satisfied with your BunniCalm purchase, contact us within 30 days of delivery and we'll do our best to make it right.

Our goal is simple: to help you enjoy calmer, cozier, and more peaceful nights.