Shipping policy

Shipping Policy

Thank you for shopping with Zalvo. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 2–4 business days.

Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you via email.

Shipping Times

Estimated delivery times:

🌎 Worldwide Shipping: 6–10 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping times may vary depending on customs procedures, weather conditions, holidays, destination country, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for refunds or replacements.

If you notice an error in your shipping information, please contact us immediately at:

📧 supportzorvi@gmail.com

Lost or Delayed Packages

While we work closely with our shipping partners to ensure timely delivery, Zalvo is not responsible for delays caused by:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • Public holidays

  • Other circumstances beyond our control

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

Delivered Packages

An order is considered delivered when the shipping carrier marks the package as delivered.

Zalvo is not responsible for packages lost or stolen after delivery has been confirmed by the shipping carrier.

International Shipping

We proudly ship worldwide.

Depending on your country, customs duties, import taxes, or additional fees may apply. These charges are determined by your local customs authorities and are the responsibility of the customer.

Unclaimed Packages

Packages returned due to failed delivery attempts, refusal by the customer, or unclaimed shipments may require additional shipping fees before reshipment.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.